Quick Answer

Yes, Alorica does hire people with felony convictions on a case-by-case basis. As one of the largest call center companies in the U.S., Alorica operates multiple call centers plus remote work-from-home positions across the country. Starting pay is $13-17/hour for customer service representatives. Fraud and identity theft charges are more problematic since you'll access customer information, but other felonies from 3+ years ago have good chances. Remote positions may have stricter requirements than call center locations.

Last Verified: October 2025

1. Table of Contents

2. Quick Answer

3. About Alorica

4. Does Alorica Hire People with Felonies?

5. What Jobs Can Felons Get at Alorica?

6. Easiest Positions to Get

7. What to Expect: Alorica Background Check

8. How to Apply to Alorica with a Felony Record

9. Common Questions About Working at Alorica with a Felony

10. Other Call Centers That Hire Felons

11. Final Thoughts

About Alorica

Alorica is a global customer service outsourcing company operating call centers throughout the United States and offering work-from-home positions. The company provides customer service, technical support, and sales support for major corporations including telecommunications, retail, and technology companies.

Call centers have high turnover rates, creating constant hiring needs. Alorica processes thousands of applications monthly. The company needs people willing to handle phone calls, follow scripts, and manage customer issues professionally.

For people with records, Alorica matters because call center work doesn't require advanced education or physical labor. If you can communicate clearly, type reasonably well, and handle stress, you have opportunities here.

Does Alorica Hire People with Felonies?

Yes. Alorica's official policy is case-by-case evaluation.

Official Policy

Alorica doesn't automatically reject applicants with criminal records. Each application receives individual review. The company considers offense type, time elapsed, and the specific account you'd be working on.

Real-World Practice

Customer service representatives with non-fraud felonies get hired regularly. Call centers need workers constantly. Alorica's high volume hiring means they can't afford to be overly selective.

However, certain accounts have stricter requirements. Financial services accounts rarely hire people with fraud or identity theft convictions. Retail and technical support accounts are more lenient.

What Affects Hiring Decisions

Type of offense: Fraud and identity theft are most problematic because you'll access customer data. Violence, drugs, and other offenses are reviewed more leniently.

The account: Different clients have different requirements. A telecommunications account might hire someone a banking account wouldn't.

Time since conviction: 3+ years improves chances significantly. 5+ years is better for fraud-related charges.

Your communication skills: Call center work requires clear communication. Strong interview performance overcomes concerns about records.

Remote vs. in-person: Work-from-home positions sometimes have stricter requirements because of data security concerns.

Disqualifying Factors

• Recent fraud or identity theft (within 3-5 years)

• Sex offenses (limits opportunities)

• Active warrants

• Failed background check due to lying

• Poor credit history (for financial accounts)

Time Requirements

Alorica is more flexible about timing than many employers:

• 1-2 years: Possible for non-fraud offenses

• 3-5 years: Good chances for most positions

• 5+ years: Strong chances including fraud offenses

What Jobs Can Felons Get at Alorica?

Customer Service Representative (Call Center)

Pay: $13-16/hour

Availability: Excellent

Background Check: Moderate

Answering customer calls, resolving issues, processing orders, providing information. Following scripts and computer systems. Sitting at desk wearing headset all day.

This is your primary entry point. Alorica hires customer service reps constantly. High turnover means frequent openings. If you can handle phone stress and sound professional, this is achievable.

Customer Service Representative (Work-from-Home)

Pay: $13-16/hour

Availability: Good

Background Check: Strict

Same duties as call center but working from your home. Requires reliable internet, quiet workspace, and computer equipment.

Slightly harder to get than call center positions. Alorica concerns about data security at home. Background requirements may be stricter. However, still achievable with non-fraud felonies.

Technical Support Representative

Pay: $14-17/hour

Availability: Moderate

Background Check: Moderate

Providing technical troubleshooting for technology products. Requires more technical knowledge than basic customer service.

Achievable if you have tech skills. Technical accounts sometimes overlook criminal records if you can solve technical problems effectively.

Sales Representative

Pay: $14-17/hour + commissions

Availability: Good

Background Check: Moderate

Outbound or inbound sales calls. Selling products or services, upselling customers, meeting sales quotas.

Possible with a record. Sales positions care more about results than backgrounds. Hit your numbers and your record matters less.

Team Lead/Supervisor (After Experience)

Pay: $16-20/hour

Availability: Limited initially

Background Check: Stricter

Supervising customer service representatives, monitoring calls, coaching employees, handling escalations.

Not realistic entry point. However, call centers promote quickly. Work hard for 6-12 months, show leadership, and supervisor positions become possible.

Quality Analyst

Pay: $15-18/hour

Availability: Limited

Background Check: Moderate

Monitoring and evaluating customer service calls for quality. Providing feedback to representatives.

Achievable after experience as representative. Requires attention to detail and good judgment.

Easiest Positions to Get

1. Customer Service Representative (call center)

2. Technical Support (if you have tech skills)

3. Sales Representative (if you're comfortable selling)

What to Expect: Alorica Background Check

When It Happens

Background checks occur after conditional offer:

1. Apply online at alorica.com/careers

2. Phone screening

3. Video or in-person interview

4. Assessment tests (typing, computer skills)

5. Conditional job offer

6. Background check

7. Final decision

What They Check

• Criminal history (felonies and misdemeanors)

• Employment verification

• Education verification (high school/GED)

• Credit check (for financial services accounts)

• Drug screening

• Sex offender registry

How Far Back They Look

Standard: 7 years for most positions and accounts

Financial accounts: May see full history and check credit reports

Exceptions: Some states limit how far back employers can look

Timeline

• Application to phone screen: 3-7 days

• Interview to offer: 1 week

• Background check: 3-5 days

• Training start: 1-2 weeks after clearance

• Total process: 2-3 weeks typically

How to Apply to Alorica with a Felony Record

1. Be honest about your record.

Alorica will discover it during background check. Lying results in immediate disqualification.

2. Apply online at alorica.com/careers

Search for "customer service representative" positions. Check both call center and work-from-home options.

3. Highlight communication skills.

Call center work requires clear speaking and listening. Emphasize any customer service experience.

4. Pass the assessment tests.

Alorica administers typing tests (minimum 25-30 WPM) and basic computer skills tests. Practice before applying if needed.

5. Be flexible about shifts and accounts.

Night shift and weekend positions are easier to get. Say yes to any account offered initially. Transfer opportunities exist later.

6. Prepare for behavioral interview questions.

Alorica asks scenario-based questions:

• "Tell me about a time you dealt with an angry customer"

• "Describe a time you had to learn something quickly"

• "How do you handle stress?"

7. Have quiet space for training.

Initial training lasts 2-4 weeks. Even call center positions may have remote training. Ensure you have quiet space to focus.

8. Prepare your brief explanation.

When asked about your record:

• "I made a mistake [X] years ago"

• "I've learned from it and stayed out of trouble"

• "I'm looking for steady work where I can use my communication skills"

Common Questions About Working at Alorica with a Felony

Does Alorica hire violent felons?

Yes, frequently. Violence is less problematic for call center work than fraud. You're sitting at a desk talking on the phone. Time since conviction matters, but violent offenses from 3+ years ago get hired regularly.

How long do I need to wait after my conviction?

Depends on the offense. Non-fraud felonies: 1-2 years is often sufficient. Fraud/identity theft: 3-5 years is safer. Alorica is more lenient about timing than many employers.

Will Alorica hire me with a fraud charge?

Sometimes, depending on the account. Banking and financial services accounts are very difficult. Retail, telecommunications, and general customer service accounts are more lenient. Be honest and apply anyway - worst case they say no.

Can I work at Alorica if I'm on probation?

Yes. Alorica hires people on probation regularly. The schedule is flexible enough for probation officer meetings. Just inform your supervisor about appointments.

Does Alorica do drug testing?

Yes, pre-employment drug testing is standard. Some positions may have random testing. Alorica tests for illegal drugs.

Is call center work stressful?

Yes. You'll handle angry customers, meet performance metrics, and stay on calls constantly. However, many people find it manageable. The work is repetitive but not physically demanding. If you can stay calm under pressure, you'll be fine.

Can I work from home with a felony?

Yes, but requirements may be slightly stricter than call center positions. Alorica offers work-from-home customer service jobs. You need reliable internet, quiet workspace, and computer equipment meeting their specifications.

Other Call Centers That Hire Felons

Convergys (now Concentrix) - Large call center company. Customer service and technical support. Case-by-case hiring. $13-17/hour.

Teleperformance - Global call center. Similar to Alorica. Multiple U.S. locations plus remote. $13-16/hour.

TTEC - Customer experience company. Call center and work-from-home positions. Case-by-case evaluation. $14-17/hour.

Sykes - Call center with work-from-home options. Technical support and customer service. $13-16/hour.

Conduent - Business services including call centers. Government and commercial accounts. $13-17/hour.

Amazon Customer Service - Work-from-home customer service for Amazon. Case-by-case hiring. $15-17/hour.

LiveOps - Virtual call center. Independent contractor model. More flexible about backgrounds. Pay varies by account.

Working Solutions - Virtual call center. Independent contractors. Flexible about criminal records. Pay varies.

Final Thoughts

Alorica offers real opportunities for people with felony records. Call center work doesn't judge your past as harshly as many industries. If you can communicate clearly and handle phone stress, you can succeed here.

The work isn't glamorous, but it's steady employment with advancement opportunities. Many people have used call center jobs as stepping stones to better careers.

Start here: Visit alorica.com/careers and search for customer service representative positions in your area. Apply to both call center and work-from-home options.