Quick Answer

Yes, Spectrum (Charter Communications) hires people with felony convictions on a case-by-case basis.

As one of the largest cable and internet providers serving over 32 million customers across 41 states, Spectrum offers jobs in field service, customer support, retail, and logistics.

Entry-level roles like Field Technician ($18–$28/ hour) and Customer Service Representative ($16–$21/ hour) are especially accessible for applicants rebuilding their lives after incarceration.

About Spectrum (Charter Communications)

Spectrum is the consumer brand of Charter Communications—the second-largest cable operator in the U.S., employing more than 100,000 people across 41 states. The company provides high-speed internet, television, mobile, and phone services.

Accessible pathways for applicants with records include:

• Field technician roles with technical training and advancement opportunities

• Customer service and call center positions

• Retail store sales roles

• Warehouse and logistics operations

• Technical career development programs with paid certifications

• Case-by-case evaluation process for applicants with records

• Union representation (IBEW or CWA) for many technician roles

Spectrum Hiring Policy for People with Felonies

Spectrum reviews every applicant individually, considering the nature, timing, and relevance of any conviction. There is no blanket ban on hiring people with felonies.

Spectrum’s Approach

• Case-by-case evaluation; no automatic disqualification

• Position-specific assessment (technician vs. customer service vs. retail)

• Clean driving record required for technician roles (company vehicle use)

• Union protections for many field technicians

• Emphasis on performance, reliability, and rehabilitation

What Spectrum Considers

• Type of conviction and time elapsed

• Relevance of offense to job duties

• Driving history (for vehicle roles)

• Customer contact level

• Demonstrated rehabilitation and work history

Available Jobs at Spectrum for People with Records

Field Technician

($18–$28/ hour)

Installs and repairs cable, internet, and phone services at homes and businesses. Includes paid training, company vehicle, and tools.

Customer Service Representative

($16–$21/ hour)

Handles billing, technical support, and account inquiries via phone or chat. Ideal for candidates with strong communication and patience.

Warehouse Associate

($15–$20/ hour)

Manages inventory, equipment, and shipping operations that support field teams. No customer interaction required.

Retail Sales Associate

($15–$20/ hour + commission)

Assists walk-in customers, explains services, processes payments, and earns commission for sales performance.

Inside Sales Representative

($16–$22/ hour + commission)

Conducts outbound and inbound calls selling Spectrum products. Suited for motivated communicators comfortable meeting quotas.

Installation Supervisor / Lead Technician

($25–$35/ hour or $52,000–$73,000/ year)

Oversees field techs, ensures service quality, and trains new employees. Typically promoted from technician roles.

Operations Manager

($50,000–$75,000/ year)

Manages operations in call centers, warehouses, or retail divisions. Often promoted internally from customer service or tech positions.

Background Check Process at Spectrum

Spectrum performs a pre-employment background check after a conditional offer.

What’s Included

• 7-year criminal history review

• County and state record searches

• Sex offender registry check

• Motor Vehicle Record (MVR) for driving positions

• Employment and Social Security verification

Driving Requirements (Field Technicians)

• Valid driver’s license

• Clean driving record (no DUIs or major violations within 5–7 years)

• No license suspensions or reckless driving history

Drug Testing

• Pre-employment testing required

• Random tests possible for vehicle operators

• Zero tolerance for positive results

Application Tips for Applicants with Records

1. Check Your Driving Record Clean driving record opens higher-paying field tech positions.

   
   

2. Target Jobs Strategically Customer service and warehouse are great options if you have driving restrictions.

   
   

3. Show Technical Interest Express willingness to learn cable, internet, and networking systems.

   
   

4. Demonstrate Physical Readiness Field roles require lifting, climbing, and working outdoors.

   
   

5. Highlight Customer Service Experience Soft skills are crucial for call center and retail work.

   
   

6. Be Honest About Your Record Briefly explain your past, focus on rehabilitation and work ethic.

   
   

7. Apply at Jobs.Spectrum.com Spectrum hosts frequent hiring events for technicians and call center roles.

   
   

8. Use Union Opportunities Many tech positions are unionized, providing job security and grievance rights.

   
   

9. Start Where You Qualify Begin in customer service or warehouse, then transfer internally later.

   
   

10. Follow Up Professionally Contact HR or the recruiter 7–10 days after applying to reaffirm your interest.

Frequently Asked Questions

Will Spectrum reject me automatically because of a felony?

No. Spectrum reviews each case individually.

Can I work as a Field Technician with a felony?

Yes—if you have a clean driving record and no recent violent or theft offenses.

What if I have a DUI?

DUIs within 5–7 years usually disqualify you from driving roles, but you can apply for customer service or warehouse positions.

Do they drug test?

Yes, most positions require pre-employment testing.

What background check period does Spectrum use?

A standard 7-year lookback for most states.

Are Field Technician jobs unionized?

Yes, many are represented by IBEW or CWA.

Can I advance into management with a record?

Yes, many supervisors and managers began as technicians or customer service reps with records.

What’s the best starting job for people with felonies?

Customer Service Representative or Warehouse Associate.

How long is the hiring process?

Typically 1–3 weeks including interviews and background checks.

Do I need prior telecom experience?

No. Spectrum provides paid training and certification for most entry-level jobs.

Similar Companies That Hire People with Felonies

• Comcast/Xfinity – Similar roles in field service, customer support, and retail.

• AT&T – Telecommunications provider offering technician and customer care jobs.

• Verizon – Retail and call center positions; case-by-case hiring.

• T-Mobile – Retail and sales roles; evaluates applicants individually.

• Cox Communications – Regional cable provider with warehouse and field openings.

• Frontier Communications – Internet and phone services; considers applicants with records.

Final Thoughts

Spectrum provides real opportunities for people rebuilding after incarceration. With case-by-case evaluations, union protections, and paid technical training, the company offers fair access to careers in telecommunications.

• Field Technician: $18–$28/ hour (requires clean driving record)

• Customer Service: $16–$21/ hour (no driving required)

• Warehouse: $15–$20/ hour

• Retail Sales: $15–$20/ hour + commission

• Management roles: $50,000–$75,000/ year

Start here: Visit Jobs.Spectrum.com to apply or attend a local hiring event.