Quick Answer

Yes, Comcast (Xfinity) hires people with felony convictions on a case-by-case basis.

As the largest cable and internet provider in the United States, Comcast serves over 32 million customers and employs more than 180,000 people. The company provides steady job opportunities in field service, customer support, retail, and warehouse operations.

Entry-level positions such as Field Technician ($19–$29/ hour), Customer Service Representative ($16–$22/ hour), and Warehouse Associate ($15–$20/ hour) are available nationwide. Applicants with prior convictions are evaluated individually, and positions that do not involve company vehicles—such as customer service or warehouse—are often the most accessible.

About Comcast (Xfinity)

Comcast Corporation, headquartered in Philadelphia, operates the Xfinity brand, which provides cable TV, high-speed internet, mobile, home security, and phone services. The company has a major presence in nearly every U.S. state and maintains thousands of regional offices, call centers, and retail locations.

For individuals reentering the workforce, Comcast offers a range of realistic employment paths, especially for those with prior records. Accessible roles include:

• Field Technician – ($19–$29/ hour)Installs and repairs Xfinity internet, cable TV, and phone systems. Requires a clean driving record and offers paid training, company vehicle, and union representation under the IBEW.

• Customer Service Representative – ($16–$22/ hour)Handles account inquiries, billing, and technical support via phone or chat. Does not require driving and is open to candidates from various backgrounds.

• Warehouse Associate – ($15–$20/ hour)Performs logistics and equipment management in Comcast facilities. Ideal for candidates who prefer hands-on work behind the scenes.

• Retail Sales Associate – ($16–$21/ hour + commission)Works in Xfinity stores selling internet, mobile, and entertainment packages. Strong communication and sales skills help increase earnings.

• Supervisor or Manager – ($50,000–$80,000 per year ≈ $24–$38/ hour)Often promoted from within. Supervises teams of technicians, customer service staff, or retail associates.

Comcast provides solid employee benefits such as health coverage, 401(k) matching, paid training, tuition assistance, and significant discounts on Xfinity services. Union membership adds additional job protections for field technicians in many regions.

Comcast Hiring Policy

Comcast does not have a blanket ban on applicants with criminal records. Instead, it uses a case-by-case review process that focuses on individual qualifications, the type of conviction, and the position being applied for.

Approach:

• Individual assessment for each applicant

• Position-specific review (technician, customer service, or retail)

• Clean driving record required for field technician positions

• Client-facing roles reviewed carefully for professionalism

• Union representation for many technical positions offering additional safeguards

What Comcast Considers:

• Nature and severity of the conviction

• Time elapsed since the offense or release

• Connection between conviction and job duties

• Driving history (for vehicle-based positions)

• Work history, references, and rehabilitation efforts

Applicants with older or non-violent convictions are often considered, especially for warehouse or customer service roles that do not involve unsupervised driving or sensitive data access.

Available Jobs at Comcast for People with Records

Field Technician

($19–$29/ hour)

Installs and maintains Xfinity services for residential and business customers. Requires a valid driver’s license and clean driving record. Includes paid technical training, company vehicle, and union representation (IBEW). One of the best-paying entry paths for skilled reentry applicants.

Customer Service Representative

($16–$22/ hour)

Answers calls or chats to assist customers with billing, technical issues, and service questions. Great for applicants with strong communication skills and consistent attendance. No driving required and accessible nationwide.

Warehouse Associate

($15–$20/ hour)

Manages cable equipment, routers, and installation materials in regional facilities. Offers structured hours, benefits, and advancement opportunities into logistics or supply chain roles.

Retail Sales Associate

($16–$21/ hour + commission)

Works in Xfinity-branded stores, helping customers choose packages and devices. Sales and customer service experience are helpful but not required—training is provided.

Supervisor/Manager

($50,000–$80,000 per year ≈ $24–$38/ hour)

Leadership positions that typically come through internal promotion after strong performance. Oversee teams, scheduling, and customer service operations.

Background Check Process

Comcast conducts a 7-year criminal background check for most applicants. The process usually takes 3–7 business days and includes:

• Review of criminal history (usually 7 years)

• Driving record (Motor Vehicle Report) for field technician positions

• Employment verification and references

• Pre-employment drug screening

The company evaluates each background check individually. A single felony does not automatically disqualify an applicant, especially for warehouse, customer service, or retail roles.

Application Tips

1. Check your driving record before applying for field technician jobs.

   
   

2. If you have driving restrictions, apply for customer service or warehouse positions.

   
   

3. Emphasize reliability, consistency, and a willingness to learn.

   
   

4. Include examples of teamwork or previous employment success.

   
   

5. Mention any vocational or technical training received during or after incarceration.

   
   

6. Be transparent about your background if asked during the interview.

   
   

7. Focus on roles that do not involve vehicle operation if you have a DUI or traffic record.

   
   

8. Apply to both Comcast and Spectrum for maximum opportunity.

   
   

9. Follow up with recruiters after submitting your application.

   
   

10. Start your application at jobs.comcast.com.

Frequently Asked Questions

Will Comcast automatically reject applicants with felonies?

No. Comcast uses a case-by-case evaluation system rather than an automatic rejection policy.

Can I be hired as a field technician with a felony?

Yes, if your driving record is clean. Non-traffic-related convictions often do not affect eligibility.

Does a DUI prevent me from becoming a field technician?

Usually yes, because the role requires operating a company vehicle. Consider customer service instead.

What positions are most accessible for people with records?

Customer Service and Warehouse Associate positions are the most open and frequently available.

How long does the background check take?

Typically 3–7 business days, depending on local processing times and verification speed.

Does Comcast drug test all applicants?

Yes. Pre-employment drug screening is required before onboarding.

Is union membership available for field technicians?

Yes, many field technicians are represented by the IBEW, providing job security and collective bargaining benefits.

Can I work for Comcast while on probation or parole?

Yes, as long as your supervision conditions allow employment and schedule flexibility.

How does Comcast compare to Spectrum?

Comcast and Spectrum are nearly identical in hiring policy, pay rates, and accessibility for applicants with records.

Where should I apply?

Apply online at jobs.comcast.com or visit a local Xfinity store to ask about open positions.

Similar Companies That Hire People with Felonies

• Spectrum – Second-largest cable provider; nearly identical roles and hiring process.

• AT&T – Offers fiber internet, wireless, and call center opportunities.

• Cox Communications – Regional cable company with similar pay and tech jobs.

• Altice (Optimum) – Offers warehouse and technician roles in several states.

• Verizon – Telecommunications leader with customer service and tech support jobs.

Final Thoughts

Comcast provides one of the most inclusive employment options in the telecommunications industry for people with past convictions. Its case-by-case approach, large national presence, strong training programs, and union-backed field roles make it an excellent choice for reentry job seekers.

Customer service, warehouse, and retail positions remain the easiest entry points, while field technician jobs offer high pay and long-term career stability for those with a clean driving record.

Start your application here: https://jobs.comcast.com