Quick Answer

Yes, T-Mobile hires people with felony convictions on a case-by-case basis. As the third-largest wireless carrier in the U.S. (after merging with Sprint), T-Mobile offers retail, customer service, and warehouse positions with starting pay between $15–$21 per hour plus commission.

With its energetic “Un-carrier” culture, constant retail hiring, and clear advancement to management roles paying $50,000–$75,000+ per year, T-Mobile provides accessible wireless retail employment for people rebuilding their lives after incarceration.

About T-Mobile

T-Mobile, known as the “Un-carrier,” is the third-largest wireless provider in the United States after merging with Sprint. Recognized for its magenta branding and dynamic company culture, T-Mobile employs approximately 75,000 people across retail stores, call centers, distribution centers, and corporate offices.

For job seekers with criminal records, T-Mobile provides multiple accessible entry points:

• Retail stores – The most accessible option; sales-focused with constant hiring.

• Customer service centers – Phone and chat-based support.

• Warehouse/distribution – Logistics and equipment handling.

• Corporate roles – For experienced professionals in tech or management.

The company values enthusiasm, communication skills, and cultural fit as much as experience, making it one of the most open employers in the telecommunications retail sector.

T-Mobile Hiring Policy

T-Mobile reviews all applicants individually and does not automatically disqualify anyone for having a record. Hiring managers evaluate each applicant’s background, job relevance, and potential fit within the company’s energetic “Un-carrier” environment.

What T-Mobile Considers

• Nature of the conviction and time elapsed

• Relevance of the offense to retail or customer-facing work

• Communication and interpersonal skills

• Enthusiasm and ability to represent the brand’s energy

• Demonstrated rehabilitation and reliability

Retail positions are typically the most accessible, while warehouse or call center roles may also be good fits for applicants preferring non-customer-facing work.

Available Jobs at T-Mobile for People with Records

Mobile Associate (T-Mobile Store)

($15–$21/ hour + commission)

Assists customers with wireless plans, devices, and accessories. Most accessible entry-level position with constant openings nationwide.

Mobile Expert (Senior Retail)

($17–$23/ hour + commission)

Handles advanced customer needs, upgrades, and service troubleshooting. Offers higher commission potential and sales-based rewards.

Customer Service Representative

($16–$21/ hour)

Provides phone and chat support for billing, technical issues, and account management. Ideal for applicants with strong communication skills.

Warehouse Associate

($15–$19/ hour)

Manages inventory, packages, and equipment in distribution centers. Great for those seeking a behind-the-scenes position.

Store Manager

($24–$36/ hour or $50,000–$75,000/ year)

Leads retail operations, supervises sales teams, and drives store performance. Typically promoted from Mobile Expert or Assistant Manager roles.

T-Mobile Benefits: Health insurance, 401(k) retirement plans, generous employee phone plan discounts, stock options, tuition assistance, paid time off, and an energetic, inclusive workplace culture.

Background Check Process

T-Mobile conducts a 7-year criminal background check, evaluated case by case. Many applicants with past convictions report being hired for retail and warehouse roles.

Drug testing may be required depending on the position and state regulations.

Application Tips

1. Target T-Mobile retail stores — they hire frequently and are the most accessible.

   
   

2. Show enthusiasm and positive energy during interviews.

   
   

3. Mention sales or customer service experience if you have it.

   
   

4. Highlight communication skills and a passion for helping people.

   
   

5. Apply online at T-Mobile.com/careers.

   
   

6. Visit local stores in person and introduce yourself to the manager.

   
   

7. Dress professionally and show familiarity with T-Mobile products.

   
   

8. Emphasize reliability and teamwork.

   
   

9. Stay positive — energy and personality matter more than experience.

   
   

10. Also apply to AT&T and Verizon for similar opportunities in wireless retail.

Frequently Asked Questions

Will T-Mobile automatically reject me for having a felony?

No. T-Mobile evaluates each applicant individually and does not automatically disqualify based on criminal history.

What’s the most accessible job for people with records?

Retail positions such as Mobile Associate are the easiest to access, with frequent openings and quick training.

How does T-Mobile compare to AT&T or Verizon?

All three offer similar retail and service positions, but T-Mobile is known for its vibrant culture and more flexible retail hiring.

Do I need prior sales experience?

Not necessarily. Enthusiasm, communication skills, and a customer-first attitude are often enough to get hired.

How much can I earn in retail with commission?

Many employees earn $20–$35 per hour total when combining base pay and commissions.

Does T-Mobile provide employee benefits?

Yes. Employees receive strong benefits including wireless plan discounts, health insurance, 401(k), and tuition assistance.

Does T-Mobile drug test?

Some positions may require a pre-employment drug test, depending on state laws and job type.

Can I work for T-Mobile while on probation or parole?

Yes, as long as your probation terms allow regular employment and you meet company requirements.

How do I move up in the company?

Consistent performance can lead to promotions — many Store Managers and District Leaders start as Mobile Associates.

What kind of workplace culture does T-Mobile have?

Energetic, inclusive, and fast-paced — the “Un-carrier” culture values passion, teamwork, and customer satisfaction.

Similar Companies That Hire People with Felonies

• AT&T – Major wireless carrier with similar retail and customer service roles.

• Verizon – Wireless and internet provider with retail and technical positions.

• Metro by T-Mobile – T-Mobile’s prepaid brand with smaller store environments.

• Cricket Wireless – AT&T’s prepaid subsidiary with flexible retail hiring.

• Boost Mobile – Prepaid carrier with accessible sales positions in urban areas.

Final Thoughts

T-Mobile offers one of the most accessible pathways into telecommunications retail, with consistent hiring, fair case-by-case evaluations, and a workplace that rewards enthusiasm and effort. Retail, customer service, and warehouse positions provide a chance to rebuild careers while enjoying solid pay and employee benefits.

Start here: Visit T-Mobile.com/careers or stop by your nearest T-Mobile store to apply in person.