Quick Answer

Yes, Verizon hires people with felony convictions on a case-by-case basis. As a major wireless carrier with retail stores nationwide, customer service operations, field technicians for Fios internet installation, and network operations, Verizon pays between $16–$29 per hour depending on the position.

With union representation for many technical roles (CWA/IBEW) and strong advancement opportunities, Verizon provides accessible telecommunications employment for people rebuilding their lives after incarceration.

About Verizon

Verizon is one of the largest telecommunications companies in the U.S., offering wireless service, Fios fiber internet, and enterprise solutions. The company employs over 100,000 people across its retail, customer service, and technical divisions.

For applicants with criminal records, Verizon offers multiple accessible job pathways:

• Retail stores – Wireless sales with commission.

• Customer service centers – Phone or chat-based support.

• Field technicians (Fios) – Internet installation (requires a clean driving record).

• Warehouse/logistics – Equipment handling and inventory.

• Union positions – CWA/IBEW representation for many technical employees.

Verizon Hiring Policy

Verizon conducts hiring evaluations on a case-by-case basis, focusing on the nature of the conviction, job relevance, and rehabilitation progress.

Positions like retail and customer service tend to be more accessible, while field roles require clean driving records due to company vehicle use.

What Verizon Considers

• Nature and timing of the offense

• Relevance to the job role

• Driving record (especially for field techs)

• Interaction with customers or sensitive data

• Evidence of rehabilitation and work readiness

Union representation (CWA or IBEW) adds an extra layer of job security and fair treatment during the hiring process.

Available Jobs at Verizon for People with Records

Retail Sales Associate (Verizon Store)

($16–$21/ hour + commission)

Assists customers with phones, plans, and devices in Verizon stores. Great for those with strong people skills and sales experience.

Customer Service Representative

($16–$22/ hour)

Handles billing, account updates, and technical support by phone or chat. Accessible for applicants without a clean driving record.

Fios Technician (Field)

($21–$29/ hour)

Installs and maintains Verizon Fios fiber internet. Requires a valid driver’s license and clean driving record. Often union-represented (CWA/IBEW).

Warehouse Associate

($15–$20/ hour)

Organizes and ships equipment for retail and technical teams. Ideal for applicants seeking hands-on, behind-the-scenes work.

Store Manager

($26–$38/ hour or $55,000–$80,000/year)

Supervises store operations, staff, and performance goals. Typically promoted internally from retail or customer service roles.

Verizon Benefits: Health insurance, 401(k), generous employee wireless discounts, paid time off, tuition assistance, union representation for technical staff, and company vehicle for field technicians.

Background Check Process

Verizon conducts a 7-year criminal background check and may review driving records for field positions. Each case is evaluated individually, with a focus on safety, reliability, and honesty.Drug screening may also be required for certain roles.

Application Tips

1. Target Verizon retail stores for the most accessible opportunities.

   
   

2. Highlight sales or communication experience in your resume.

   
   

3. For customer service, show phone or computer-based support skills.

   
   

4. Apply for Fios technician roles if you have a clean driving record.

   
   

5. Apply online at Verizon.com/careers.

   
   

6. Visit stores in person and speak to a manager about openings.

   
   

7. Mention interest in technology and customer service during interviews.

   
   

8. Be honest about your record and focus on your rehabilitation progress.

   
   

9. Note that many technical jobs are union-represented (CWA/IBEW).

   
   

10. Apply to similar telecoms like AT&T or Spectrum for more options.

Frequently Asked Questions

Will Verizon automatically reject me for having a felony?

No. Verizon reviews applicants individually, considering the nature and date of the conviction.

What’s the most accessible position for people with records?

Retail Sales Associate roles are typically the most accessible since they don’t require driving or fieldwork.

Can I work as a Fios technician with a felony?

Yes, if you have a clean driving record and meet technical training requirements.

How does Verizon compare to AT&T for job seekers with records?

Both are similar in accessibility, pay, and structure. Applying to both increases your chances.

Do Verizon employees belong to a union?

Yes, many technical employees are represented by the CWA or IBEW, providing job protection and fair treatment.

Does Verizon perform background checks?

Yes, a 7-year criminal history and driving record (for field roles) are reviewed before hiring.

Is Verizon customer service open to people with records?

Yes, call center positions are accessible and don’t involve driving.

Does Verizon drug test new hires?

Yes, most positions require pre-employment drug screening.

Can I get promoted with a criminal record?

Yes. Many retail or service employees advance to management over time through good performance.

Are employee discounts available?

Yes, Verizon employees receive significant discounts on wireless service and devices.

Similar Companies That Hire People with Felonies

• AT&T – Wireless carrier with retail and field technician roles; union representation through CWA.

• T-Mobile – Retail-focused wireless provider with accessible entry-level positions.

• Spectrum – Cable and internet provider with technical and customer service jobs.

• US Cellular – Regional carrier with wireless sales and customer support opportunities.

Final Thoughts

Verizon provides one of the most inclusive hiring processes in the telecommunications industry.

With fair case-by-case evaluations, multiple accessible positions from retail to technical roles, and strong union protection for field workers, Verizon offers solid opportunities for individuals rebuilding their lives after incarceration.

Start here: Visit Verizon.com/careers or stop by your local Verizon store to apply in person.