Quick Answer

Yes, AT&T hires people with felony convictions on a case-by-case basis.

As one of the largest telecommunications companies in the U.S., AT&T offers nationwide opportunities in wireless retail, customer service, field installation, and network operations.

Entry-level positions such as Retail Sales Consultant ($15–$20/ hour + commission), Customer Service Representative ($16–$21/ hour), and Field Technician ($20–$28/ hour) provide reliable income and benefits. Many technical positions are represented by the Communications Workers of America (CWA) union, which offers additional job protections.

About AT&T

AT&T is a major telecommunications provider offering wireless services (AT&T Mobility), fiber internet (AT&T Fiber), business solutions, and entertainment distribution through its partnership with Warner Bros. Discovery. Headquartered in Dallas, AT&T employs more than 160,000 people nationwide.

The company maintains inclusive hiring practices that allow candidates with prior records to apply for a wide range of jobs. Accessible roles for reentry applicants include:

• Retail Sales Consultant – ($15–$20/ hour + commission)Sells wireless plans and devices in AT&T Mobility retail stores. Strong customer-service and communication skills are valued.

• Customer Service Representative – ($16–$21/ hour)Works in AT&T call centers helping customers with billing, plan changes, and account troubleshooting.

• Field Technician (Fiber Installation) – ($20–$28/ hour)Installs and maintains AT&T Fiber internet and network systems. Requires a valid driver’s license and clean driving record.

• Warehouse Associate – ($15–$20/ hour)Handles logistics, shipping, and inventory of network equipment. Often accessible for candidates with limited customer interaction.

• Installation Supervisor – ($55,000–$75,000/ year ≈ $26–$36/ hour)Oversees field operations, manages technicians, and ensures service quality. Usually promoted internally.

AT&T provides health insurance, 401(k) plans, wireless service discounts, paid training, and union representation (CWA) for many roles.

AT&T Hiring Policy

AT&T uses a case-by-case review process for all applicants, including those with criminal records. The company focuses on qualifications, rehabilitation, and job relevance rather than automatically rejecting candidates.

Approach:

• Individual review of each applicant’s background

• Evaluation based on position type (retail, field, or support)

• Retail and call center roles often most accessible

• Clean driving record required for field technician roles

• Union representation (CWA) provides added protection and due process

What AT&T Considers:

• Type and nature of the conviction

• Time elapsed since the offense

• Relationship between conviction and job duties

• Driving record and licensing for vehicle-based positions

• Customer interaction requirements and reliability

Applicants with older, non-violent, or unrelated convictions often have good chances of being hired—especially in retail or customer service environments.

Available Jobs at AT&T for People with Records

Retail Sales Consultant

($15–$20/ hour + commission)

Works in AT&T Mobility stores selling wireless phones, accessories, and service plans. Excellent entry-level job for those with strong communication skills and a customer-first attitude.

Customer Service Representative

($16–$21/ hour)

Assists customers with billing issues, account setup, or technical support by phone or chat. Great for applicants with steady work habits and patience.

Field Technician (Fiber Installation)

($20–$28/ hour)

Installs and maintains AT&T Fiber connections for homes and businesses. Requires valid driver’s license and clean driving record. Includes paid training and company vehicle.

Warehouse Associate

($15–$20/ hour)

Receives, stores, and distributes AT&T equipment and materials. A good option for applicants who prefer behind-the-scenes work with structured hours.

Technician/Installation Supervisor

($55,000–$75,000/ year ≈ $26–$36/ hour)

Supervises teams of technicians, manages workflow, and ensures customer satisfaction. Typically promoted from experienced field technicians.

Background Check Process

AT&T performs standard pre-employment checks after a conditional offer. The process typically includes:

• 7-year criminal background review

• Motor Vehicle Record (MVR) check for field roles

• Employment verification

• Pre-employment drug screening

Each result is reviewed individually. A conviction does not automatically disqualify a candidate unless it directly conflicts with the job’s safety or licensing requirements.

Application Tips

1. Focus on retail or customer service roles if you have driving restrictions.

   
   

2. Highlight communication and reliability in your resume.

   
   

3. For field roles, ensure your driving record is clean before applying.

   
   

4. Mention your interest in technology or learning new systems.

   
   

5. Dress neatly and visit local AT&T stores to ask about openings.

   
   

6. Include any training or certifications earned after incarceration.

   
   

7. Be honest about your background if discussed in interviews.

   
   

8. Apply through att.jobs for verified positions.

   
   

9. Follow up with recruiters or store managers within a week.

   
   

10. Emphasize punctuality and customer focus during interviews.

Frequently Asked Questions

Will AT&T automatically reject applicants with felonies?

No. AT&T considers applicants case-by-case and does not have a blanket ban on hiring people with records.

What positions are most accessible for people with records?

Retail Sales Consultant and Customer Service Representative positions are typically the easiest to obtain.

Can I work as a field technician with a felony?

Yes, as long as you have a valid license and a clean driving record. The offense must not be driving-related.

Does AT&T drug test applicants?

Yes, most roles require a pre-employment drug test after a conditional job offer.

How long does the background check take?

Usually 5–7 business days, depending on your state and the type of position.

Does union membership apply to AT&T employees?

Yes. Many technical and customer service roles are represented by the Communications Workers of America (CWA).

Can I apply while on parole or probation?

Yes, if your conditions allow employment and schedule flexibility.

Does retail require prior experience?

Not necessarily—AT&T provides training and looks for professionalism and reliability.

What benefits do AT&T employees receive?

Benefits include health insurance, 401(k) with company match, paid time off, and discounts on wireless plans.

How can I improve my chances of being hired?

Apply for roles that match your skills, follow up regularly, and highlight your commitment to stability and growth.

Similar Companies That Hire People with Felonies

• Verizon – Similar wireless and internet provider with comparable pay and hiring policies.

• T-Mobile – Retail and customer-facing opportunities nationwide.

• Spectrum – Cable and internet company with field and service positions.

• Comcast (Xfinity) – Internet and cable provider offering customer service and technician jobs.

• Cox Communications – Regional provider with technical and call center roles.

Final Thoughts

AT&T remains one of the most inclusive telecommunications employers for people rebuilding their lives after incarceration. With positions across retail, customer service, and field installation, AT&T offers real career growth, union protection, and strong employee benefits.

Applicants with clean driving records can pursue field technician roles for higher pay, while customer service and retail positions remain accessible starting points. The company’s case-by-case evaluation ensures every applicant gets a fair chance.

Start here: https://att.jobs or visit your nearest AT&T retail store to apply in person.